1. Acceptance of these terms
By accessing or using a 1INDO website, customer application, partner application or partner administration portal, you agree to these Terms of Use and any feature-specific rules or policies shown during a transaction.
2. The 1INDO platform
1INDO is designed as a technology platform connecting customers with services, merchants, property information and partner-operated fulfilment experiences. Some offerings may be provided directly by a 1INDO-operated function, while others may be provided by independent partners, sellers, professionals or other third parties.
The specific provider, price, scope, availability, warranty, cancellation or fulfilment terms for a transaction may vary by service and should be displayed in the relevant customer journey.
3. Accounts and access
You are responsible for providing accurate information, protecting your login credentials and OTPs, and using your account only for lawful purposes. You should promptly report suspected unauthorised use.
Partners are additionally responsible for controlling access to their business account, team-member permissions and information entered into the Partner App or Partner Portal.
4. Service bookings, orders and availability
Service availability may depend on location, partner availability, service category, timing and other operational factors. Estimated times or availability indicators are not guarantees unless expressly stated as such.
Customers should review the service description, price, included work, exclusions and any cancellation or rescheduling conditions shown before confirming a booking or order.
5. Partner responsibilities
Partners using 1INDO are responsible for maintaining accurate business information, assigning suitably skilled personnel, delivering accepted jobs professionally, updating job status in a timely manner and complying with laws, licences, tax requirements and industry obligations applicable to their business.
Where a partner creates teams or assigns service skills, the partner is responsible for ensuring those assignments accurately reflect the capability and authority of the relevant team member.
6. Property search and 3D-oriented discovery
Property listings, map information, 3D-oriented views, photographs, descriptions, prices and surrounding-area information are intended to support discovery and shortlisting. They should not be treated as legal, technical, title, valuation or investment advice.
Before purchasing, renting or otherwise committing to a property, users should independently verify ownership/title, approvals, measurements, pricing, availability, physical condition, legal restrictions and other material facts through appropriate documents, professionals and an in-person visit where necessary.
7. Payments, recharge, billing and partner invoices
Payment, recharge and bill-payment features may be processed through third-party payment or service providers. Transaction success can depend on provider systems, banks, billers, network availability and other external factors.
The partner invoice feature is a business convenience tool. Partners remain responsible for the correctness of customer details, service descriptions, price, taxes, invoice numbering and any statutory information required for their business.
8. Ratings, reviews and feedback
Users may submit ratings and feedback based on genuine experiences. Feedback must not contain unlawful, abusive, discriminatory, defamatory, fraudulent or intentionally misleading content. 1INDO may moderate content to protect users, partners or the platform.
9. Acceptable use
You must not misuse the platform, attempt to bypass security controls, interfere with service operation, impersonate another person or business, scrape or copy platform content without permission, submit fraudulent bookings or listings, or use 1INDO to facilitate unlawful activity.
10. Suspension or termination
Access may be restricted or suspended where reasonably necessary for security, fraud prevention, repeated policy violations, legal requirements, non-payment, misuse or protection of customers, partners or the platform.
11. Responsibility and service issues
The final production terms should clearly allocate responsibility between 1INDO and independent service providers or sellers. Any limitation of liability, warranty disclaimer, indemnity or refund language should be reviewed by qualified legal counsel and aligned with Indian consumer-protection requirements and your actual marketplace model.
12. Applicable law and disputes
These terms are intended for an India-focused service. Before launch, specify the legal entity, governing law, jurisdiction or arbitration mechanism, grievance process and customer-support channels applicable to your business.
13. Contact
For support, partner enquiries, complaints or questions regarding these Terms, use the Contact Us page.